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Discover our fresh bouquets and have them delivered across Morocco.

Returns & Cancellations

Q: What if my flowers arrive damaged?

Contact us within 24 hours of delivery with a photo, and we'll arrange a replacement or refund.

Fresh flowers are perishable — here is exactly how cancellations, modifications and quality claims work.

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Free cancellation

Within 2 hours of confirmation

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Damaged? Claim fast

Within 24h, with a photo

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5-day freshness

Guaranteed from delivery

Cancellations & modifications

You can cancel free of charge within 2 hours of order confirmation. Contact customer service as early as possible for modifications (delivery address, date or gift message) — once the bouquet is prepared or out for delivery, changes may no longer be possible.

Damaged or incorrect orders

Because flowers are perishable, there is no general right of withdrawal. But if your bouquet arrives damaged or does not match your order, contact us within 24 hours with a photo and we will replace it or refund you.

Freshness guarantee

Flowers are guaranteed fresh for at least 5 days from delivery when our care advice is followed. Report premature wilting with a photo and we'll make it right.

Can I cancel my order?

Yes — cancel free of charge within 2 hours of confirmation by contacting customer service. After that, we'll do our best depending on whether your bouquet is already being prepared.

What if my flowers arrive damaged?

How long are my flowers guaranteed fresh?

We guarantee freshness for a minimum of 5 days from delivery when our care advice is followed. If your flowers wilt prematurely, contact us with a photo.

Can I modify my order (address, date, message)?

Contact us as soon as possible. Changes are usually possible before preparation starts; once the bouquet is prepared or out for delivery, changes may no longer be possible.

Need help with an order?